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Frequently Asked Questions

Delivery Information

Here at PHC Parts, we’re dedicated to making sure you always have the parts you need, when you need them.

We know that when you need parts, you need them fast; whether you’re nearby one of our branches or not. That’s why we’re happy to bring you our premium new delivery service, so you’ll never be without parts again.

You need parts before 12:00 on a Sunday, in Birmingham? PHC Parts can get them to you with ease, no matter where you are.

Try our exclusive new service today.

Please note: You must place your order before 12:00 noon to guarantee next day delivery!

Standard Delivery




Delivery Service Options

Order by 7pm Monday - Friday for next day delivery to home or site, on all, stocked items at the distribution centre. 

Deliveries are between 8:30am and 6:30pm Monday - Friday, premium deliveries are before the time selected and weekend deliveries are between 9:00am and 5:00pm.

A signature will be required on delivery unless stated upon ordering where parcels can be left in a safe place,  you can choose your delivery day up to 7 days in advance. If you have provided a mobile number you should receive a text message from 9:00am on the day of delivery

Delivery Day Delivery Service Delivery Cost
Monday - Friday Anytime £5.75 + VAT
Monday - Friday Before 12:00 pm £9.50 + VAT
Monday - Friday Before 10:30 am £15.50 + VAT
Saturday Anytime £10.95 + VAT
Saturday Before 12:00 pm £27.50 + VAT
Sunday Anytime £10.95 + VAT
Sunday Before 12:00 pm £27.50 + VAT

Northern Ireland & Scotland Delivery? Our delivery service to Northern Ireland and Scotland has a standard 1-2 working day service and delays are possible dependant on the location and weather. Please contact us for further advice if required.
Can I track my order?

Once your item has been dispatched you will receive an email with the courier's details and your consignment number.

If you have provided your mobile number then you will receive a free text message around 9:00 am on the day of delivery informing you of your parcel/s progress.

 

UPS Access Point


What is UPS Access Point?

Convenience & service is just around the corner

Your time isn’t meant for waiting for parcels, we understand this and by using our UPS Access Point™ service this means you'll be able to plan your day and collect them when it suits your schedule. You’ll know that your parcel is secure and safe, with 1000s of locations to choose from around the UK and opening times convenient for you during the weekend and evening hours means you won’t have to rush, you won't miss that deadline, and more importantly your not losing time waiting around.   

  • Over 3000 parcel collection points throughout the UK
  • Low cost Next Day & Standard Services
  • Customers pick up at a time and location convenient to them (Near to your home - or even an on-site location!)
  • No need to wait at home for deliveries
Delivery Service Delivery Cost
Standard (1-2 Day Delivery) £4.95 + Vat
Premium (Next Day) £7.50 + Vat

Please note: You must place your order before 12:00 noon to guarantee next day delivery

Same Day Delivery


Same Day Delivery 

We understand and know how important and critical it can be for your business to ensure your customers receive the expected service required due to the nature of our industry and as a result, we can offer a number of same day solutions throughout the UK.

If you require an urgent part for same day delivery from stock or direct from the manufacturer please call us on 0117 9414060

We work closely with a number of same day courier services and often use these for critical and urgent spares throughout the UK for a number of FM contractors, looking after the country's most important infrastructure, like schools, hospitals, hotels, etc     

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