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1. Introduction

PHC Parts ("we", "us" or "our") is a trading name of Powred Heating Components Limited, Unit 3 Parkway Trading Estate, St Werburghs Road, St Werburghs, Bristol BS2 9PG, Tel: 01179 414060, Fax: 01179 414070.

This website is operated and owned by Powred Heating Components Limited, registered at Old Bank, The Triangle, Paulton, Bristol, BS39 7LE. (Registered Number: 04790678 VAT Number:  811 3847 44.)

We provide the information contained on this website to visitors, users or viewers of the website ("you") subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to this website.

By placing an order with us via the website you are deemed to be in acceptance of our terms and conditions.


2. Ordering

When an order is placed with us you will receive a confirmation email detailing the order you have placed. Please check this acknowledgement for product details and prices to ensure that you have ordered the correct product(s). If you have any queries with the order please notify us immediately, either on 01179 414060, or


3. Order cancellation

If you wish to cancel your order before it has been despatched, please notify us as soon as possible by email on We will issue a full refund no later than 30 days after the cancellation date. We cannot issue refunds for item(s) that have been specially manufactured, or modified to your specific requirements. This includes flexible flue liner which has been cut to length.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as a consumer you have the right to cancel your order before it has been dispatched and up to 14 working days after receipt of the goods.

If you wish to cancel your order within 14 working days after receiving delivery we will issue a full refund (including any delivery costs) no later than 30 days after the cancellation date. Please return any goods with their original packaging and in good condition within 14 days after the cancellation date. Under the Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a consumer has a duty to take reasonable care of the goods whilst in their possession and during the return back to us. Please ensure that any products returned are well packed to prevent damage whilst in transit. We cannot accept the return of items that have been fitted, modified or damaged whilst in your care or during return transit to us.

If any products are received damaged/faulty, contact us immediately and we will organise a replacement product and collection of the damaged/faulty item.

If you wish to cancel your order at any time after 14 working days following receipt of the goods, a handling charge of 20% will be applicable.


4. Costs Incurred

We cannot be held liable for any consequential costs incurred by you such as loss of earning due to late delivery or other circumstances out of our control.


5. Website Content

We reserve the right at any time to change or discontinue without notice, any aspect or feature of this website including, but not limited to: information, pictures, diagrams and specifications.

Pictures are offered as illustrative purposes only and may not exactly match the actual product. If you believe that any pictures featured on this website are misleading please let us know as soon as possible, and we shall amend our website accordingly.

No information shall be construed as advice and information is offered for informative purposes only. We do not make any claim to the accuracy of any information published on this website, you rely on the information contained on this website at your own risk and it is your responsibility to ensure that the any products are suitably specified to meet your individual requirements. If you discover an error or omission on this website please let us know. If you are unsure that the product you’re looking at is the correct one, please call 01179 414 060 or email


Copyright © PHC Parts 2015

All aspects of this web site – design, text, graphics, applications, software, underlying source code and all other aspects – are copyright PHC Parts and its affiliates or content and technology providers.

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