Terms and Conditions

1. Definitions

In these Terms and Conditions:

Seller

PHC Parts.

Business

Specifically includes a trade or profession.

Consumer

Any natural person acting for a purpose outside their business.

Buyer

The Business and Consumer collectively.

Working days

All days other than Saturdays, Sundays and Bank Holidays. Where expressed as 24 hours, this shall equate to one working day.

Goods

Goods supplied to the Buyer by the Seller at the Buyer’s request.

2. General

These conditions come into force upon our acceptance of your order.

All other terms, conditions, warranties or representations—express or implied—whether made before, at or after your order or instructions, and even if contained therein, are excluded to the fullest extent permitted by the Sale of Goods Act 1979 and the Unfair Contract Terms Act 1977.

Nothing in these Terms and Conditions shall affect the statutory rights of Consumers under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

3. Prices

All prices are subject to change without notice and Goods will be invoiced at the Seller’s price ruling on the date of order.

Prices stated do not include VAT unless otherwise indicated.

4. Carriage Charges

Where applicable, carriage charges will be itemised per order and subject to VAT at the ruling rate.

5. Order Acceptance and Formation

(a) Order Acknowledgement

When you place an order through our website, you will receive an email acknowledging receipt of your order. This email does not constitute acceptance of your order but confirms that it has been received for processing.

(b) Contract Formation

A contract between you and PHC Parts for the purchase of Goods will only be formed when we send a dispatch confirmation email confirming that the Goods have been shipped.

Until that time, we reserve the right to decline or cancel any order for any reason.

(c) Right to Cancel or Refuse an Order

We reserve the right to cancel, refuse or limit any order at our sole discretion, including after payment has been made but before dispatch, for reasons such as:

• Stock unavailability
• Pricing or product-description errors
• Payment or security concerns
• Any other commercial or operational reason

If payment has been taken and we cancel the order before dispatch, we will issue a full refund to the original payment method without delay.

(d) Errors and Omissions

While we make every effort to ensure accuracy, we reserve the right to correct errors relating to pricing, stock availability or product information, and to cancel any order affected by such errors before dispatch.

(e) Right to Decline Future Orders

We reserve the right to decline or refuse future orders from any customer at our discretion, provided that such refusal is not discriminatory or unlawful under the Equality Act 2010.

6. Availability

All items are offered subject to remaining unsold and to availability at the time of order processing.

7. Parts Identification

(a) It is the Buyer’s responsibility to order the correct part. The Seller will deliver the part ordered and accepts no responsibility for inaccurate advice given by third parties, whether commercial or technical.

(b) Photographic images in our catalogue are for illustrative purposes only and should not be used for part identification. Product appearance may vary due to manufacturer modifications.

8. Specification

Goods are supplied in accordance with the manufacturer’s specifications and are subject to modification without notice.

9. Delivery

(a) Any times quoted for dispatch or delivery are estimates only and do not constitute binding delivery times.

(b) Delays or difficulties in delivery arising from circumstances beyond the Seller’s reasonable control shall not constitute a breach of contract and shall not entitle the Seller to withdraw from the contract.

In such circumstances, the Seller shall not be liable for any delay and shall be entitled to a reasonable extension of time for delivery.

(c) Nothing in this clause shall affect any statutory rights available to Consumers under applicable UK consumer-protection legislation.

10. Cancellation and Returns

(a) Consumers

Consumers have the right to cancel most online purchases within 14 calendar days beginning on the day after receipt of the Goods, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To exercise this right, the Consumer must notify the Seller by email or in writing within the cancellation period.

The Goods must be returned within 14 days of notifying the Seller of cancellation.

Unless the Goods are faulty, incorrectly supplied or otherwise required by law, the Consumer is responsible for the cost of returning the Goods.

Returned Goods must be complete and in a condition consistent with reasonable inspection. The Seller reserves the right to make a deduction from any refund where the value of the Goods has been diminished through handling beyond that reasonably necessary to establish their nature, characteristics and functioning.

The right to cancel does not apply to Goods exempted under applicable legislation, including specially ordered, personalised, made-to-order or custom-manufactured Goods.

(b) Business Customers

Orders accepted from Business Customers may not be cancelled unless agreed in writing by the Seller.

Any agreed cancellation or return may be subject to a restocking charge of up to 20% of the invoice value.

Goods must be received by the Seller in resaleable condition within 14 days of return authorisation unless otherwise agreed in writing.

Outward carriage charges are non-refundable and the Seller reserves the right to charge collection, recovery, handling, inspection or administrative costs where applicable.

Printed Circuit Boards (PCBs), electrical and electronic control components, special-order items, non-stock items and Goods obtained specifically at the Buyer’s request may not be cancelled or returned unless faulty or incorrectly supplied.

The Seller accepts no responsibility where Goods are ordered following an incorrect diagnosis of a fault. Responsibility for diagnosis, specification, compatibility and selection of replacement parts remains with the Buyer.

(c) Refunds

For Consumer purchases, refunds will be processed within 14 days of receipt of the returned Goods or evidence that the Goods have been returned, whichever occurs first.

For Business Customers, authorised refunds will be processed within a reasonable period following inspection and acceptance of the returned Goods.

Refunds will be made using the original payment method unless otherwise agreed.

The Seller reserves the right to withhold refunds until returned Goods have been received or satisfactory evidence of return has been provided.

11. Notice of Claims

(a) Goods must be examined upon receipt. Claims for missing or incorrect items must be received by email or in writing within 3 days of delivery.

(b) For damaged Goods, notice must also be received within 3 days of delivery. Parcels with obvious exterior damage must be signed for as “Damaged”.

(c) Claims for loss or delay in transit must be notified within 14 days of order acknowledgement.

(d) Failure to comply with these conditions may affect our ability to investigate or process the claim.

12. Storage

If the Buyer fails to take delivery, the Seller may store the Goods at the Buyer’s risk and expense, including storage, insurance and carriage costs.

13. Force Majeure

The Seller shall not be liable for failure or delay in performance due to events beyond its control, including Acts of God, war, riots, strikes, shortages or any other circumstances outside reasonable control.

14. Payment Terms

Only online payments made by credit or debit card and authorised by our payment-service providers are accepted.

15. Ownership and Title

Ownership of Goods remains with the Seller until full payment is received. Until payment, the Buyer holds the Goods as bailee and must keep them safe and identifiable.

Proceeds from any resale must be held in trust and not paid into an overdrawn account.

16. Insurance and Risk

For Business Customers, risk passes upon delivery of the Goods.

For Consumers, risk passes when the Goods come into the physical possession of the Consumer or a person identified by the Consumer to take possession of the Goods.

17. Indemnity

The Buyer shall indemnify the Seller against all third-party claims arising from or in connection with the contract.

18. Patents and Intellectual Property

No indemnity is given regarding infringement of any patent, design, trademark or other intellectual-property rights affecting the Goods.

19. Warranties and Limitations of Liability

(a) Product information and recommendations are provided in good faith but without guarantee.

(b) The Seller warrants that Goods found defective due to faulty materials or workmanship within 12 months of dispatch will, at its discretion, be repaired or replaced free of charge.

(c) Claims require proof of purchase and return of Goods at the Buyer’s expense.

(d) Except as expressly stated, the Seller shall not be liable for consequential loss or damage.

(e) The Buyer must ensure that Goods are correct and suitable for their intended use.

(f) This warranty is provided in addition to, and does not affect, any statutory rights available to Consumers.

20. Trade Account Orders

For trade-account customers, no order shall be deemed accepted until confirmed in writing by PHC Parts.

We reserve the right to cancel any order before written acceptance or dispatch without liability, other than refunding any payment received.

21. Governing Law and Jurisdiction

These Terms are governed by English law.

Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.