Delivery Information

Fast and dependable delivery

Delivery Information

When your customer has no heating, hot water or air conditioning, every minute counts. Our flexible delivery and collection options help get the right parts to you as quickly as possible.

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Delivery That Works Around You

Whether you are ordering for a home, commercial premises or an urgent breakdown, PHC Parts is committed to making delivery simple and dependable. Available services and charges are shown during checkout based on your postcode and the products in your basket.

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Next Working Day

Fast delivery across most of the UK for stocked items ordered before the daily cut-off.

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Tracked Delivery

Tracking information is provided after your order has been dispatched, where available.

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Click & Collect

Collect eligible stocked products from your selected PHC Parts branch.

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Urgent Delivery

Contact our team to discuss same-day courier options for critical parts.

Standard UK Delivery

Order stocked items before our daily cut-off time for next-working-day delivery across most of the UK.

Available Delivery Services

  • Standard next-working-day delivery
  • Morning delivery, where available
  • Timed delivery services
  • Saturday delivery
  • Sunday delivery in selected areas

Delivery Times

  • Monday-to-Friday deliveries are typically made between 8:00am and 6:00pm.
  • Timed services are delivered before the selected time, where available.
  • Weekend delivery is available to many UK postcodes.

Delivery times are estimates and may occasionally be affected by weather, courier delays or other unforeseen circumstances.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking details, where available.

If you provided a mobile telephone number when ordering, you may also receive delivery updates directly from the courier.

Direct-to-Site Delivery

We can deliver directly to homes, commercial premises, construction sites and other suitable UK delivery addresses.

Please provide clear delivery instructions and a contact telephone number when placing your order.

Collecting an order from a PHC Parts branch

Collection from a PHC Parts Branch

Prefer to collect your order? Many stocked products can be collected from your local PHC Parts branch.

Select Click & Collect during checkout where the service is available. We will notify you when your order is ready.

Please wait until you have received confirmation before travelling to the branch.

Find Your Local Branch

UPS Access Point™ Collection

Need more flexibility? Choose delivery to a UPS Access Point™ and collect your parcel at a convenient time.

  • Thousands of collection locations across the UK
  • Evening and weekend opening hours at many locations
  • Secure parcel collection
  • No need to wait at home for your delivery

UPS Access Point locations can be selected during checkout where this service is available.

Need a Critical Part Today?

Our team can arrange same-day courier delivery for many stocked products throughout the UK.

This service is commonly used to support urgent breakdowns at:

  • Hospitals
  • Schools
  • Hotels
  • Commercial buildings
  • Retail premises
  • Industrial sites

Speak to Us Before Ordering

Contact our sales team before placing your order so that we can confirm product availability, courier options and pricing.

Discuss an Urgent Delivery

Delivery FAQs

Do you deliver throughout the UK?

Yes. We deliver throughout mainland UK, Northern Ireland and many offshore locations. Delivery times and charges may vary depending on your location.

Do you offer international delivery?

Yes. We regularly ship products overseas. Please contact us before ordering so that we can provide an accurate delivery quotation.

Can I track my delivery?

Yes. Once your order has been dispatched, you will receive an email containing your courier and tracking details where available.

If you provided a mobile number, you may also receive delivery updates directly from the courier.

What happens if I am unavailable when my order arrives?

Depending on the courier and service selected, your parcel may be left in an agreed safe place, delivered to a neighbour, redirected to a collection point or returned to the courier depot for another delivery attempt.

Can I choose my delivery date?

Where available, you will be able to select a preferred delivery date or service during checkout.

What should I do if my order has not arrived?

If your delivery is overdue, please contact our customer service team with your order number. We will check the tracking information and investigate the delay with the courier.

Can I collect my order instead?

Yes. Many stocked items are available for collection from a PHC Parts branch. Please wait until you receive confirmation that your order is ready before travelling to collect it.

Can you deliver directly to site?

Yes. We can deliver directly to homes, commercial premises, construction sites and other suitable UK delivery addresses.

Please provide clear delivery instructions and a contact telephone number when placing your order.

Need Help with Your Delivery?

If you are unsure which delivery option is right for your order or require an urgent shipment, our knowledgeable team can recommend the fastest and most cost-effective solution for your requirements.

Contact PHC Parts